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Service Commitment
Pre-sales & Order Support
Real-time quotation, customized solutions, and order progress tracking.
Production & Logistics Support
Production progress updates, logistics tracking, and customs clearance assistance.
After-sales & Global Service
With service centers in key markets, we provide 24/7 support, local on-site maintenance, fast spare parts delivery, and lifelong training.
Warranty & Quality Assurance
12-month full machine warranty + 24-month warranty for the 6-in-1 control system.
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Frequently Asked Questions
What is the typical lifespan of your textile machinery?
With proper installation, regular maintenance, and our proprietary 6-in-1 control systems, our equipment is built to last 8–10 years in standard textile factory environments.
Can you customize the equipment for different voltage or frequency requirements?
Yes. We support customized voltage, frequency, and configuration to meet regional and factory-specific needs. Please contact us with your specifications for a tailored quote.
How do I get technical support if the equipment malfunctions?
Our dedicated technical team provides fast remote troubleshooting, on-site maintenance, and step-by-step guidance. To better serve our global customers, we are setting up offices and service centers in key markets, ensuring faster local support and minimizing production downtime.
Are spare parts and accessories readily available?
Yes. We maintain a large inventory of common spare parts and accessories, ensuring fast delivery to keep your production lines running without delays.
Are your textile machinery suitable for humid or dusty factory conditions?
Our equipment is designed with industrial-grade components and dust-resistant enclosures, built to perform reliably in the humid and dusty environments common to textile factories.
What is the typical lead time after placing an order?
Standard orders ship within 3–5 weeks. Custom configurations may take longer, and we will provide a clear delivery timeline once your specifications are confirmed.
What is the warranty policy for your looms and control systems?
We offer a 12-month full warranty for our water jet looms, plus a 24-month extended warranty for the core 6-in-1 control system.
Which loom brands are your control systems compatible with?
Our 6-in-1 control systems work seamlessly with all major water jet loom brands, making upgrades and replacements easy.
Do you provide local support for overseas customers?
Yes, we have service centers and agents in major textile regions, offering fast on-site maintenance and spare parts support.
Contact us
Mobile：+86 15992798382
+86 15992798382 (Business supervisor)
+86 13913157999(Business supervisor)
+86 13776149320(Technical Support)
We respond to inquiries within 24 hours, including weekends.
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